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There are many scams in this world, online, via mail, payday loans, political, etc. Unfortunately, those in the doula profession are not immune. The most common scam involves an email from an international father whose wife needs some help. It’s the doula-oriented version of the infamous “need check will give funds” scam that circulates via email every so many months.
Perhaps the most distressing scam to a doula, though, is the scam that involves a “mother” who needs her help. This scam preys on women who are care-givers by both nature and trade, something that can be difficult to turn off…even when we might have a little nagging in our brain that says this is weird. To the best of my knowledge, the only thing actually getting scammed is the doula’s time and energy. Unfortunately, that simple fact can leave the victim feeling even more distressed than if it were some sort of obvious monetary or sexual purpose. The sense of why?? is pervasive and frustrating. I know this firsthand because I fell for it not that long ago.
I received an email asking if I was a doula. The “mom” then asked if we could chat, saying she was overdue and needed some support. I assumed she was local since she contacted me (I don’t have a popular website or a large web presence). I opened chat and we started a dialogue. I asked about her location, care provider, birth plans and then, her particular fears about the birth. I thought it was strange that someone would seek out such a personal form of support via the web, but I also kept thinking about all the posts on Facebook, all the time, from moms asking about things they used to reserve only for care providers or close friends. Isn’t that the draw of the internet and social media, real-time responses from many different types of people with many different types of knowledge? How was this any different, really? How often do I get messages from people who don’t really know me that well, but know that I’m “into” birth and want to ask a question?
Despite my reservations, I kept answering. I told my husband what was going on and he immediately asked about liability. I suppose that might be an issue, but I have gone back over the messages multiple times and I feel confident I wrote nothing that could be construed as medical advice in any way. After my husband expressed his concerns about the validity of the “mom”, I couldn’t shake the idea that it might be a scammer. It was just so surreal. (I have to admit here that I actually got angry at my husband for being vocal about his thoughts. I was mad that after he voiced it, I couldn’t shake the idea that it was someone just doing it for kicks.) And yet, I couldn’t shut my computer and walk away. What if?
What if there really was a mom on the other end and she reached out for support and I shut her down? What if her midwife really was on the way and she just wanted to feel like someone, anyone, cared about her in that moment? I tried to ignore the messages. I got up, ate something, walked around…but I kept going back. I couldn’t walk away. Stupid, maybe, but I finally decided that the only thing I was losing was my time and that was a worthwhile loss in the off-chance it was real.
A few weeks later, a question came across one of my doula groups asking about a very similar situation. As it turns out, veteran doulas know this scam well and it crops up every now and then. Beware, doula sisters, but also know that even with the knowledge that a scam such as this exists, you may be unable to walk away. Why? Because it is in your nature to care! Is not the very heart of a doula to help? To support even when it is weird? To love unconditionally? It is a vital part of who you are and that can not be turned off simply because someone else has less-than-honorable intentions.
Very excellent post Summer! One way to shut it down quickly is to insist on a phone number. Also, when it happened to me a little while back I voiced my concern that it was a “scam” and the person logged off IMMEDIATELY.
Good points Crystal! Thanks!
Thanks for writing about this! I just can’t wrap my brain around who would bother scamming in this way? What is the possible reward?! I guess some people are just buttheads who want to waste others time? Or, have they heard about doulas and want to test a “live one”? It is so puzzling! But, trust your gut on it, I guess. When I trained in LLL, they told me that sometimes we get prank calls too and to always trust your hunch that something is “off.”
I actually just thought of your experience this weekend, because I got a series of blog comments asking questions about being in labor. It went on and on and she was finally like, “so do you think I’m in labor or not?” And I thought of your experience and wondered if she’d been playing me. Really odd.
Yes, that’s the part I find MOST frustrating…the why??? What in the world does the scammer get out of it??!
I have no idea why some people do this. When I volunteered for a crisis pregnancy center, we got a call about once a year from a woman saying she was pregnant, alone, and bleeding. She said she lived in a different state each time. It took us a couple times to figure out it was a hoax. Once we even tried to contact EMS in the town she said she lived in, and they said the address she gave didn’t exist. What does someone get from this!?
Gosh Jessica, that’s even worse!
I could have written an identical blog. The entire time I was sucked into the exchange I was fully conscious that it might not be legit, but the “what if” factor outweighed my need to get off the computer and go to bed. I posted my experience on one of my professional organization sites and was shocked to see how many other doulas, all over the US had also been victimized in this way. Maybe an alert should be included in doula training workshops. At least I had no actual loss and I walked away from the experience wiser.
Oh Cheryl, I’m sorry to hear that you experienced this also. I agree that it might be worthwhile to include in trainings. It really IS so hard to walk away, even with the alarms going off!
I had a similar experience. When you start asking details about their due date, where they are delivering, caregiver… the answers don’t really add up. Bells are going off in your head, but you still want to help. It is tough to call them out on it, or walk away.
Thanks for writing this!
Adriana, thanks for sharing. I agree…even when things stop adding up, those “what ifs” are hard to walk away from!